Zenegy Status - Expense mobile app - Inbox functionality stuck on loading

Expense mobile app - Inbox functionality stuck on loading

Incident Report for Zenegy

Postmortem

Summary

On May 21st, a backend API change caused a specific component of our mobile app to malfunction.

This resulted in the Inbox functionality getting stuck when loading and, therefore, unusable.

The issue was identified, and a new update was published in the app stores to resolve the problem.

Detection

The issue was detected by a combination of internal testing and a spike in error logs.

Root Cause

The issue was caused by a change in the backend API, which was not backwards compatible.

The mobile app relied on the previous version of this API, which caused the Inbox feature to fail.

The incident only occurred on our mobile platform, which was fully operational on the web application.

Posted May 22, 2024 - 07:40 CEST

Resolved

New app versions have been released to Apple AppStore and Google Playstore.
Please ensure to update your app to version 1.1.2 as this version resolves the issues.

Posted May 22, 2024 - 04:32 CEST

Identified

We have identified the issue and are awaiting approval for the fix to be released on AppStore and Playstore.

Posted May 21, 2024 - 17:58 CEST

Investigating

We are currently experiencing issues with the "Inbox" functionality getting stuck while loading the list of entries.
We are investigating the problem.

Posted May 21, 2024 - 15:53 CEST

This incident affected: Zenegy Expense (Expense - Mobilapp).