Zenegy Status

All Systems Operational

Zenegy - Application Operational

Zenegy - API Operational

Zenegy - iOS App Operational

Zenegy - Android App Operational

3. part - SKAT & eIndkomst Operational

3. part - CVR registeret Operational

3. part - CPR registeret Operational

3. part - SMS service Operational

3. part - E-mail service Operational

3. part - e-Boks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 11, 2023

No incidents reported today.

Jun 10, 2023

No incidents reported.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

3. part - Overførselsservice - Forsinkelse på betalinger

Resolved - English below -

Opdateret 01/06 kl. 08.30: Fejlen hos Mastercard Payment Services (Overførselsservice), som har medført forsinkelse i betalinger, er rettet. Mastercard Payment Services melder, at de sender brev til alle afsendere, som kan være påvirket af fejlen. Se også Mastercard Payment Services' hjemmeside: https://www.mastercardpaymentservices.com/denmark

In English:

Updated 01/06 08.30: The issue at Mastercard Payment Services (Overførselsservice) which caused delays in oayments, have been resolved. Mastercard Payment Services will be sending af letter through e-Boks to all senders who's potentially been affected by the error. Also see Mastercard Payment Services' website: https://www.mastercardpaymentservices.com/denmark
Jun 1, 13:41 CEST

Update - English below -

Opdateret 01/06 kl. 08.30: Fejlen hos Mastercard Payment Services (Overførselsservice), som har medført forsinkelse i betalinger, er rettet. Mastercard Payment Services melder, at de sender brev til alle afsendere, som kan være påvirket af fejlen. Se også Mastercard Payment Services' hjemmeside: https://www.mastercardpaymentservices.com/denmark

In English:

Updated 01/06 08.30: The issue at Mastercard Payment Services (Overførselsservice) which caused delays in oayments, have been resolved. Mastercard Payment Services will be sending af letter through e-Boks to all senders who's potentially been affected by the error. Also see Mastercard Payment Services' website: https://www.mastercardpaymentservices.com/denmark
Jun 1, 13:40 CEST

Update - Opdatering 31/5 kl. 14.30: Mastercard Payment Services (Overførselsservice) melder, at de oplever at der er tilfælde, hvor udbetalinger endnu mangler at blive sat ind på modtagerkonto. De arbejder på at då alle de resterende betalinger ud. Se mere her: https://www.mastercardpaymentservices.com/denmark

Update 31/5 14.30: Mastercard Payment Services (Overførselsservice) are reporting that there are still some instances in which the payment haven't been deposited into the recipient's account. They are working to get the remaining payments out. Read more here: https://www.mastercardpaymentservices.com/denmark
May 31, 14:51 CEST

Monitoring - Vi kan se at betalinger går igennem - der kan dog være forsinkelser. Det skyldes at betalingerne blev trukket senere i bankerne grundet fejlen hos Mastercard Payment Services (Overførselsservice).

Payments are going through - however there can de delays. This is due to the payments being withdrawn from the banks later than usual yesterday due to the issue at Mastercard Payment Services.
May 31, 07:27 CEST

Identified - ENGLISH below -

Mastercard Payment Services har pt. en teknisk fejl i tjenesten Overførselsservice, der bl.a. vedrører lønudbetalinger. Fejlen medførte også forsinkelser i planlagte udbetalinger i fredags. Udbetalinger fra i fredags der er kørt igennem i dag.

Der er dog fortsat en fejl der skaber forsinkelser og som kan have indflydelse på udbetaling af lønnen i morgen. Zenegy har i dag sendt filer med betalinger til Overførselsservice, vedrørende betalinger til 31. maj. Overførselsservice har bekræftet modtagelsen og forventer at udbetalingen sker planmæssigt i morgen - der kan dog være forsinkelser fra Overførselsservices side.

Vi opdaterer løbende men se også Overførselsservices hjemmeside - https://www.mastercardpaymentservices.com/denmark

In English:

Mastercard Payment Services currently has a techical issue in their service Overførselsservice, which involves payment of salaries. This issue caused delays in payments on Friday. These payments from Friday have been processed today.

There is still an issue, which creates delays and potentially influences transfers of salary tomorrow. Zenegy has today sent files with payments to Overførselsservice regarding payments with an availability date 31 May. Overførselsservice have confirmed the reception of this and expects the payments to go through as planned tomorrow - however there can be delays from Overførselsservice.

We will continue to monitor the issue and provide updates. See Overførselsservice's website - https://www.mastercardpaymentservices.com/denmark
May 30, 14:44 CEST

May 31, 2023

May 30, 2023

3. part - Overførselsservice - Forsinkelse på betalinger

Resolved - Overførselsservice (Mastercard Payment services) har løst problemet. Betalinger med dispositionsdato d. 26.05.2023 er gået igennem.
Mastercard Payment Services has resolved the issue. Payments with availability date 26.05.2023 has gone through.
May 30, 08:03 CEST

Update - Overførselsservice har løst problemet. Betalinger med dispositionsdato d. 26.05.2023 er gået igennem
May 30, 08:00 CEST

Monitoring - Opdatering fra Overførselsservice (Mastercard Payment Services) vedr, forsinkelser kan ses på deres hjemmeside her: https://www.mastercardpaymentservices.com/denmark

Update from Mastercard Payment Services regarding delay in payments can be found on their website: https://www.mastercardpaymentservices.com/denmark
May 26, 18:36 CEST

Update - Vi er i dialog med Overførselsservice, der forsat arbejder på sagen. Står betalingen til Bekræftet i Zenegy, vil den gå igennem. Hvornår afventer vi bekræftelse på fra Overførselsservice

We are in continuous contact with Overførselsservice (Mastercard Payment Services). They are continuing work to resolve the issue. If the payment is confirmed in Zenegy, the payment will go through. We are awaiting Overførselsservice (Mastercard Payment Services) for confirmation on when.
May 26, 16:28 CEST

Identified - En forsinkelse hos Overførselsservice gør, at betalinger med dispositionsdato 26.05.2023 muligvis mangler at gå ind på modtagerkonto. Du kan altid se om betalingen er bekræftet ved i Zenegy at gå til Rapporter > Betalinger > Betalinger - Grupperet. Står den til Bekræftet, vil betalingen gå igennem. Vi afventer Overførselsservice
May 26, 10:43 CEST

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.